ABOUT COMPANY

Users must comply with the following:

– Do not engage in acts that obstruct service operation or involve defamation

– Do not cause inconvenience or harm to the company or other users

– Do not provide or engage in activities that violate public order and morals

– Do not engage in criminal activities (including encouraging such acts)

– Do not infringe upon others’ property rights, reputation, or privacy

– Do not provide false information or misuse the service

– Do not engage in any act that may violate laws or regulations

Prohibited Actions

The following actions are prohibited when using this service:

– Unauthorized use of another person’s login credentials

– Distribution or posting of harmful programs

– Infringement of copyrights or other intellectual property rights

– Conducting commercial business activities using this service

– Communication that violates the terms of other networks

– Any other actions deemed inappropriate by the company

Liability for Damages

Users shall bear full responsibility for any damages incurred by the company due to violations of these terms or illegal actions.

Disclaimer

The company is not liable for any damages arising from the use of this service or the information provided. The company is also not responsible for disputes between users and third parties, data loss, or service suspension due to reasons beyond its control.

Linked Sites

The company is not responsible for the content or operation of third-party websites linked from this site. Any damages resulting from use of those links are not the company’s responsibility.

Temporary Suspension of Servic

The company may temporarily suspend services without prior notice in the following cases:

– System maintenance, inspection, or repair

– Inability to provide services due to technical or operational reasons

– Force majeure such as fire, power outage, or natural disaster

– Other situations where the company deems suspension necessary

Changes to the above content may be made without notice and will be announced on the company’s website.

Article 1 (Scope of Application)

hese terms apply to the online payment function provided on the website operated by Hakuba International Co., Ltd. Users must agree to these terms before using the service.

Article 2 (Eligibility for Use)

1.Online payment is available only if all of the following conditions are met:

(1) The person who made the reservation, the car rental user, and the credit card holder are the same individual

(2) If the driver differs from the user, both must visit the store together at the time of pickup and return

2.Users who do not meet the above conditions may be denied access to the service.

Article 3 (Accepted Card Types)

1.The following credit cards are accepted on this website (debit cards and prepaid cards are not accepted):

VISA / MasterCard / JCB / American Express / Diners Club

2.Online payment cannot be used without authorization from the credit card issuer.

Article 4 (Accurate Entry of Card Information)

1.Users must enter the following information correctly at the time of payment:
　- Cardholder name
　- Card number 　
　- Expiration date 　
　- Security code
2.The company and its affiliates are not responsible for failed payments due to input errors

Article 5 (Prohibition of Fraudulent Use)

1.Fraudulent or incorrect use of credit cards is strictly prohibited. If such use is discovered, the reservation may be canceled and compensation may be claimed.
2.If necessary, reports and relevant information may be provided to credit card companies and relevant authorities.

Article 6 (Transaction Structure)

Online payments are mediated by credit card companies and constitute a contract between the user and the service provider. The company name will appear on the user’s card statement.

Article 7 (Scope of Use of Personal Information)

1. The card information provided will be used solely for the following purposes:
　(1) Processing the payment request and providing the service
　(2) Credit screening and management
　(3) Billing and transaction processing
2.If payment processing is outsourced, it will be done under appropriate personal information protection measures.

Article 8 (Reservations Outside the Scope)

Reservations made outside this website, or for unavailable vehicle types or during system malfunctions, are not eligible for online payment

Article 9 (Reservation Changes)

Changes to reservations involving online payment must be made by the user directly through the website.

Article 10 (Reservation Cancellations)

1.To cancel a paid reservation, please contact the inquiry desk.
2.If the user cancels for personal reasons or fails to arrive before departure, cancellation fees will be charged as per company policy and automatically deducted from the registered card.

Article 11 (Changes to Payment Amount at Pickup/Return)

If the payment amount needs to be changed or canceled at the time of pickup or return, users must request approval from store staff. Changes may not be accepted without such approval.

Article 12 (Billing Date & Refund Timing)

The billing date depends on the credit card issuer. If a cancellation spans different billing cycles, the billing and refund may appear in different months.

Article 13 (Amendments to Terms)

These terms may be revised without prior notice. Any revisions will become effective when published on the company’s website.

Article 14 (Validity Period)

These terms take effect on June 1, 2025, and remain valid for as long as the company provides online payment services.

Supplementary Provision
These terms are effective from June 1, 2025.

1.Compliance with Laws and Internal Regulations

This car rental service strictly complies with the Act on the Protection of Personal Information, all related laws and regulations, and internal company rules when handling customer personal information. The information obtained is used only by the operating company, Hakuba International Co., Ltd., and CarStar members who have registered through this website, within the scope necessary for conducting business with affiliated partner stores.

2.Scope of Services

Our primary services include rental car reservations, vehicle pickup and return, payment processing, and related supplementary services.

3.Purpose of Using Personal Information

The personal information provided by customers will be used for the following purposes:
• To conclude rental agreements and prepare documents required by law
• To provide rental and related services, verify identity, and perform credit checks
• To send notification emails about new products and promotional campaigns
• To conduct surveys for service improvement and new project planning
• To create anonymized data for statistical analysis
• To match and analyze with external advertising providers’ user data for optimized ad delivery
※ If personal information is collected for purposes not listed above, such purposes will be clearly stated at the time of collection.

4.Restrictions on Third-Party Disclosure

Personal information will not be disclosed or provided to third parties without customer consent, except in the following cases:
• With the customer’s consent
• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When necessary for public health or child development and obtaining consent is difficult
• When cooperation is required with government agencies under legal obligations

5.Disclosure, Correction, and Deletion of Information

We strive to keep the personal information we hold accurate. Upon receiving a disclosure request, we will respond promptly. If any errors are found, we will promptly correct or delete the information. Please contact your local office to complete the necessary procedures. Security

6.Measures

We implement appropriate technical and organizational safety measures to prevent information leakage, loss, or damage, and continuously review and improve these measures. Encrypted

7. Communication

SSL and other encryption technologies are used during data transmission on our website to ensure a secure environment for handling customer information.

8.Use of Cookies

Our website uses cookies for retargeting advertisements and access analytics. Ads may be delivered by third-party providers such as Google, Yahoo!, Facebook, and Twitter. You can opt out of cookie use via the opt-out pages of each provider.

9.Policy Revisions

This privacy policy may be reviewed and updated as necessary. Any changes will be promptly announced on our website.